FAQ

Do you ship worldwide?

Yes, we ship globally! Please see what rate options are available at checkout.

Who handles shipping?

We work with Canada Post.

How long will it take until I receive my order?

If the product you chose is *not* a pre-order item once your order has been placed it is processed within 2-3 business days. This allows us to pull from our ready made inventory and delicately pack up your product nice and tight for shipping. Once it is processed it will be shipped via Canada Post according to the option you chose at checkout.

How long will it take until I receive a pre-order item?

The entire process takes up to 6 weeks (but we aim for under 4 weeks!).

How does the pre-order process work? 

There are lots of people putting love, time and energy into your pre-order product. Here's how it works: After the pre-order phase has ended, we will calculate all items purchased and place the order with our wholesale supplier. Once our supplier receives the order they will have their warehouse pick everything out and pack it all up. Once this is done, our suppliers will give us an estimated date that the inventory will be shipped to our print shop. Once the inventory has arrived at the print shop, the design will be printed by hand, dried and ready for pick-up. At this point, we swing by the print shop to pick them all up, bring them home and tag, package and prepare your order to be shipped via the shipping you chose at checkout. We recommend tracked shipping, just in case :)

My order doesn't fit, can I change it for the right size?

We do not currently offer refunds or exchanges for the fit of the product. If you'd like some help decided what fit or style is best for you, send us an email at info@octopiedmind.com and we'd be happy to help you out! If the product is damaged in any way please contact us right away so we can help you out with a hassle-free return.

Can I return my order and get my money back?

If you're simply unhappy with your product, please email us at info@octopiedmind.com to discuss options.

PRODUCTS

What material composition are the shirts? What material composition are the sweaters?

Regular Length T-Shirts: 50% Polyester, 25% Cotton, 25% Rayon blend

Semi-Crop Shirts: 65% polyester, 35% viscose, 3.7 oz.

Sweaters: Pre-washed, pre-shrunk 70% rayon from bamboo and 30% organic cotton.

How short is the semi-cropped shirt?

Our ultra soft semi-crops are the slightly cropped version of your favorite tee. The Crop Tee shows just the right amount of skin thanks to a flowy silhouette, tailored sleeves, and a subtle rounded hem. For additional information, please refer to the size chart here.

Where are the shirts made and are they made ethically?

Our suppliers are committed to producing eco friendly clothing made ethically. They dye all of their fabric in California at dye houses that use 7x less water than the average clothing manufacturer, saving 24 million gallons a week. Their sewing and cutting facilities are run on solar power. Their facilities are built with massive skylights to use as much natural light as possible and use motion-sensor LED lighting when it's not. They are consistently updating hardware that uses less power, and the buildings are insulated in a way that uses minimal artificial heating and cooling. Their facility produces virtually zero waste. They recycle everything possible - fabric, plastic, bottles, paper and more. 

How do the unisex sweaters fit?

These organic cotton and bamboo sweaters are unisex. Women may prefer to order one size smaller. Please refer to the size chart here.

Where are the sweaters made and are they made ethically?

Our suppliers for the organic cotton and sustainably sourced bamboo sweaters consolidate all aspects of their manufacturing processes within Toronto, Canada. This eliminates the unnecessary shipping of supplies across international borders, which reduces unnecessary carbon emissions. They use state-of-the-art knitting machines to reduce energy consumption, their dye houses only uses nontoxic materials and their cutting and sewing departments recycle upwards of 20% of their textile waste. They reuse all the envelopes from incoming mail and all of their printing is done on old invoices. They even use second-hand boxes for shipping products over to us at Octopied Mind. They are also committed to expanding their eco-friendly collection. Over 50% of their line is now made from bamboo (including these sweaters). Bamboo does not require fertilizers or pesticides for cultivation and it grows rapidly without depleting the soil. Bamboo has a lower environmental impact than pesticide-laden conventional cotton and petroleum-derived nylon and polyester fabrics. Bamboo is also a superior fabric in terms of softness and functionality. Bamboo is inherently moisture wicking and anti-bacterial.

What type of ink is used to print the design?

We screen print all of our designs by hand using water-based ink. Water based ink, which is made by suspending a 100% biodegradable pigment into a water base, is gaining popularity within the screen printing industry due to its combination of quality, affordability, and eco-friendliness. As a compound, water-based ink is much more gentle on the environment than plastisol ink (plastic-based ink). It simply doesn’t contain any of the toxic chemicals of its plastisol counterparts (no PVC, no phthalates). Instead it’s comprised of naturally occurring substances. Because of this, water based ink is much less risky for printers, consumers, and the environment. In addition, because it’s water soluble, no specialized chemicals are required for its clean up. This keeps potentially harmful substances out of our waste and water supply. We are dedicated to using and disposing ink in a responsible manner.

What is my package shipped in?

We use 100% plant based compostable poly-mailers made by a Canadian company called NoIssue. Check them out here!

How do I know which size I need?

Follow our Size Chart

    How do I wash my shirt?

    - We recommend washing your shirt on a gentle cycle with a low-temperature water then hang or lay flat to dry. Do not bleach your shirt, have it dry cleaned or put it in the dryer as this may cause damage to the fibres/ ink. 

    How can I pay?

    - We accept all major credit cards at checkout.

     

    If you can't find the answer you were looking for, please don't hesitate to send us an email at info@octopiedmind.com