Orders

Regular Orders: As a small business we take 2-12 business days to fulfill orders. Once your order has been packed at our warehouse it is dropped off at a Chit Chats location where packages are processed and then handed to country-specific carriers (Canada Post, USPS, DHL, etc.)

Pre Orders: If your order contains a pre-order item, all items are held until the pre-order items are ready. Please see individual product page for estimated shipping dates for pre-order items. These dates are estimates only and are subject to change.

Made-to-order Items:If your order contains a made-to-order item (ie. swimwear) these items are made and shipped directly from our partner factories around the world. Any items that are not swimwear will be processed and shipped from our warehouse in Ottawa, ON within 2-12 business days.

Tracking Number: Tracking information can be found in the email / text that is triggered when we print your shipping label. All packages include insurance in case anything happens between us and you.

Made-to-Order: Made to order items are fulfilled and shipped directly from our partner factory. You will receive separate tracking information by email for made-to-order items.

Delays: Please keep in mind that Covid-19, Natural Disasters and any holiday influx may delay your order delivery date.

If your order has not yet shipped or entered fabrication (for made-to-order items), we can make the following changes:

Change my address: Yes! Please email us your new address.

Add or remove item(s) to my order: Yes! Please email us which items you would like to add or remove from your order.

Cancel my order: Yes! Subject to a 3% restocking fee.

If you haven't received an order confirmation email, it is likely the result of one of three things:

1. Your order was was not processed correctly.

2. You have entered an incorrect email address with your order.

3. The email went to your spam folder.

Please email us at support@octopiedmind.com to investigate.

Pre-Orders

A pre-order is buying and paying for a product that is not yet available to ship. In essence, you're putting the product on hold and it will ship to you as soon as it's ready to go.

Pre-orders open for items after we purchase our blank merchandise (before designs are printed onto them). Pre-orders are for items on route to the print studio or items that are next-in-line to be printed. Pre-order items are not yet ready, but will be soon.

Sometimes certain sizes can sell out before the pre-order stage is closed. This is often due to a sudden surge in customer demand.

Please see individual product page(s) for estimated ship-out dates. These dates are listed above the add-to-cart / pre-order buttons. If your order contains a both regular and pre-order items, all items are held until the pre-order items are ready. Please note that these dates are estimates only and are subject to change.

You will receive a confirmation email of your purchase. Your credit card will be charged the amount in full and when the completed product arrives to our warehouse it will be shipped to you.

As a small batch clothing company, pre-orders are a great way to keep the ball moving while we wait on product to be ready. Whether blank garments are on their way to our print studio or they're next in line to be printed, pre-orders allow customers to claim our most popular designs as soon as possible.

With only a small team behind the scenes, pre-orders allow us to operate business as usual without twiddling our thumbs waiting for ink to dry (literally). This is why each pre-order product has an estimated ship-out date so that you can still claim your desired item even if it isn't quite ready yet.

Made-to-order

Made-to-order items are only put into fabrication after you place your order. These items are labelled clearly on our product pages (product title, details etc.)

Fabrication and delivery times vary by country. Please see individual product pages for expected shipping dates.

Order contrains made-to-order & in-stock items: Any items that are not made-to-order will be processed and shipped from our warehouse in Ottawa, ON within 2-12 business days.

Order contains made-to-order & pre-order: Pre-order items will be processed and shipped from our warehouse in Ottawa, ON within the expected ship dates posted on the individual product page specifically.

Shipping

Orders above $150.00 CAD (before discounts + taxes) are eligible for free shipping.

Flat Rates for orders below $150:

$14.00 CAD* - Canada

$10.00 CAD* - USA

$16.00 CAD* - Rest of World

*We offer flat-fee shipping worldwide (excludes made-to-order items). These items have their own shipping cost added to the total shipping fee charged at checkout.

We use a company called Chit Chats because of their affordable shipping rates. Chit Chats is a small Canadian company that processes packages before handing them off to country-specific carriers (Canada Post, USPS, DHL, etc.)

Chit Chats allows us to save thousands of dollars on shipping every year.

Made-to-order items are shipped directly from our partner factory. If your order contains made-to-order items along with other items, we will ship these other items from our warehouse separately.

Once your shipping label has been purchased, you will receive a confirmation notification either by text or email containing your tracking number.

For items shipping from our Ottawa based warehouse, this link will update with an expected delivery date once your package is dropped off at the Chit Chats Location and processed for shipping.

For made-to-order items, this link will update within 1-2 business days.

If your tracking information has not changed within 7 business days, please contact us.

Returns

In order to be eligible for a return, the merchandise must be unworn and in its original condition. We do carefully inspect all items, so please be extra careful when trying on items (i.e. remove jewelry, make-up and do not apply perfume).

If the item(s) is not in its original condition (I.e. pet hair, makeup stains, smoke or food odour, visibly worn, etc.) you will be responsible for loss in value, and not eligible for a refund. The items will be shipped back to you at your cost, or donated upon request.

*Graveyard (defected) items are final sale.

* Made-to-order items are final sale.

*Customers may be responsible for the return shipping label fee.

Please use our RETURN PORTAL here to start a return.

Sizing & fit

Please see the size guide available on each individual product page for help with sizing. For example, our size guide for sweaters will be different than the one used for t-shirts. Please reference both if you plan on buying both.

We believe that clothing should be designed to fit your body, mind and spirit. We strive to create clothing that is flattering and inclusive for all shapes and identities.

If you are looking for a "classic women's fit", we recommend selecting a raw-edge semi crop customization on eligible products. If you are looking for a "classic man's fit" then select regular length on eligible products.

Women's / Men's fit is in quotations because we don't actually believe there is a classic women's / men's fit. All bodies are great and different and anyone can wear whatever the heck they want.

A raw-edge crop method is done with a rotary tool. This tool makes a clean cut and allows the fabric to roll up slightly over time. We do not fold over the material and sew it once it has been cut to prevent rolling unless otherwise stated. We also do not recommend you cut your own shirts at home (especially with scissors) unless we've given you proper guidance on how to do so.

A hemmed shirt is shorter than our standard length shirts (approximately the length of a classic "womens" shirt).

As we move away from raw-edge crops you will see hemmed shirts take their place.

Please reference the size guide provided on each product page for exact measurements per length option.

*Art will never be sacrificed by length choice.

Standard Length: How the blank garment was made. Sewn over at the bottom. A classic "unisex" length. Will fall over the bum of most people.

Semi-Crop: Approximately 8 inches of material are removed from the bottom. Not sewn at the bottom (raw-edge) and rolls up slightly over time. Classic "women's" length. Will fall above the bum but below the belly button of most people.

Hemmed: Approximately the length of a semi-crop shirt but instead of a raw edge bottom they have a sewn bottom just like our standard length shirts do only they are shorter.

products & inventory

You can read all about our products, sourcing and printing under about about us page.

Our original art work is screen printed by hand onto ethically made garments.

Our print studios are located in Ottawa, ON and Dartmouth, NS.

Blank garments are sourced from a variety of wholesalers and retailers. We do not make all of our clothing from scratch (yet!).

Our made-to-order items are shipped by our partner supplier.

We restock popular items every 1-3 months. Please enter your email address on the product page directly to be notified first when new stock has been added.

We do not accept custom orders or design requests.