Orders are processed same day and shipped within 1-2 business days. You will receive confirmation once your order has shipped with tracking information and other order details.

Processing and shipping times may be delayed due to holiday influx, Covid-19 outbreaks and natural disasters.

Tracking Number: Tracking information can be found in the email / text that is triggered when we print your shipping label. All packages include insurance in case anything happens between us and you.

Delays: Please keep in mind that Covid-19, Natural Disasters and any holiday influx may delay your order delivery date.

If your order has not yet shipped, we may be able to make the following changes:

* Change of address

We do not accept order cancellations or modifications. Please visit the bottom of our return policy to learn why.

If you haven't received an order confirmation email, it is likely the result of one of three things:

1. Your order was was not processed correctly.

2. You have entered an incorrect email address with your order.

3. The email went to your spam folder.

Please email us at support@octopiedmind.com to investigate.

Sezzle provides you with a payment option where you can buy now, and pay later. Sezzle pays Octopied Mind for your order immediately which means we can ship your order according to our normal processing time.

To learn more about how sezzle works, please visit their website.

No, we do not offer local pick-up. Our inventory is safely stored in a warehouse in Montreal, QC. This warehouse does not allow customer traffic.

Orders above $150.00 CAD (before discounts + taxes) are eligible for free shipping within Canada & USA.

Flat Rates for orders below $150:

$14.00 CAD* - Canada

$11.00 USD* - USA

$30.00 CAD* - Rest of World

Please use our RETURN PORTAL here to start a return.

We do not offer exchanges however by choosing in-store credit, the cost of shipping your item back to Octopied Mind will be free of charge.

In order to be eligible for a return, the merchandise must be unworn and in its original condition including original tags and barcode/SKU stickers on packaging for easy identification.

We do carefully inspect all items, so please be extra careful when trying on items (i.e. remove jewelry, make-up and do not apply perfume).

If the item(s) is not in its original condition (I.e. pet hair, makeup stains, smoke or food odour, visibly worn, etc.) you will be responsible for loss in value, and not eligible for a refund. The items will be shipped back to you at your cost, or donated upon request.

*Graveyard (defected) items are non-refundable.

* Sale items are non-refundable.

*Customers may be responsible for the return shipping label fee.

As a small business, we only accept returns for items that we can re-sell. This is why we inspect all returns.

Items will be rejected for the presence of pet/human hair, stains from deodorant or make-up, smell or sign of wear.

In order for an item to be sellable, it must be safe for the next person in line. A product with pet hair, deoderant or presence of smoke for example could be harmful to folks with allergies and other sensitivies.

Items cannot be washed (by us or by you) - They must be in their original condition in order to be re-sold.

We recommend trying things on without deoderant or make-up and away from any pets / smoke before you decide if its the right fit for you.

Please use the size guide on each product page. We provide flat measurements so that you can compare with your favourite garments at home.

We believe that clothing should be designed to fit your body, mind and spirit. We strive to create comfortable clothing that is flattering and inclusive for all shapes and identities.

Hemmed: Will fall above the hips of most people.

Standard Length: Will fall below the bum of most people.

We restock popular items every 1-3 months.

If you'd like to be notified when this happens, please visit the product page of sold out garments, select your size & style of choice followed by your email to subscribe.

We do not accept custom orders or design requests.

We do not offer wholesale at this time.