Please wait for 24 hours after the 'delivered' status before assuming that the delivery is lost. Sometimes the delivery status is displayed prematurely. If the package does not arrive by the end of the next day, please send an email to support@octopiedmind.com to initiate an investigation.

Orders are processed same day and shipped within 1-2 business days. You will receive confirmation once your order has shipped with tracking information and other order details.

Processing and shipping times may be delayed due to holiday influx, Covid-19 outbreaks and natural disasters.

If your order has not yet shipped, we may be able to make the following changes:

* Change of address

Steps to modify shipping address:

1. Email us at support@octopiedmind.com
2. Include your order number and the changes you want to make.

We do not accept order cancellations or modifications. Please visit the bottom of our return policy to learn why.

Please use our RETURN PORTAL here to start a return.

The cost of returning your items is removed from your total eligible refund amount.

Starting October 10th, 2023, we no longer offer free returns for in-store credit due to rising inflation and fuel costs affecting shipping carrier fees. We appreciate your understanding.

All return shipping fees are the responsibility of the customer.

Octopied Mind is driven by Jill in Nova Scotia and Sarah in Quebec, with our central warehouse nestled in the vibrant city of Montreal, Quebec, Canada. While we don’t operate any retail storefronts, we are a close-knit, artist-run brand. Transparency and your trust are paramount to us as we strive to be open about our operations and origins. For the security and efficiency of our team, local pick-up is unavailable.

For the security and efficiency of our warehouse team, we do not offer local pick-up.

While we don't operate retail storefronts, we're proud to share that Octopied Mind's central warehouse is in the heart of Montreal, Quebec, Canada.

Our co-founders, Jill & Sarah, are originally from the scenic East Coast of Canada, and they've planted their roots in both Nova Scotia (Jill) and Quebec (Sarah).