Refund policy

Last Updated: 2025-12-05

We want you to love your purchase. If something doesn’t feel right, you can return it within the time frames and conditions outlined below. Please read this policy carefully before initiating a return. By completing a purchase, you agree to these terms.

1. Eligibility for Return

You have 45 days from the delivery date (as shown on the carrier’s tracking) to initiate a return. Items must arrive at our warehouse within 45 days of delivery.

Eligible items must:

  • Be unworn, unwashed, and unaltered

  • Have all original tags and barcodes intact

  • Be free of pet/human hair, stains, odors, or any sign of wear

We reserve the right to reject returns that do not meet these standards.

Not eligible for return:

  • Final sale & defected items (clearly marked as such on product page)

If you received a faulty or incorrect product, refer to Section 5 below.

2A. How to Return an Item (Canada + USA Customers)

Canada & U.S. Customers:
Initiate your return through our Returns Portal. Follow the prompts to purchase your label and track your package.

Cost of Return Shipping Label:

Return label rates are sourced directly from our discounted Canada Post (CA) / USPS (US) business account and will always be lower than retail carrier pricing. You can verify your rate using the links below — use your address as the origin and our warehouse as the destination. For package dimensions, most orders ship as approximately 12" x 12" x 1" and 1 lb per item.

🇨🇦 Canada Post Rate Check → Ship to: 9195A Torbram Rd., Brampton, ON L6S 6H2

🇺🇸 USPS Rate Calculator → Ship to: 1350 Brown Ave., Riverside, CA 92509

If you did not receive exclusive & written permission ship a return back to our warehouse(s) manually (outside of the Returns portal), your return will be rejected.

2B. How to Return an Item (INTERNATIONAL)

Step 1. Email us at support@octopiedmind.com to request a return.

Step 2. Once approved, send your return to the following address:

Octopied Mind
9195A Torbram Rd., Brampton, ON L6S6H2

Mark your package clearly as “Returned Goods – No Commercial Value.” Customers are responsible for all return shipping costs, customs duties, and brokerage fees.

3. Refunds

Refunds are issued to the original payment method or, if unavailable, to an Octopied Mind store credit.

  • Refunds are always processed in CAD and through the same payment processor used for your purchase.

  • Exchange-rate differences at refund time are not covered by Octopied Mind.

  • Once your return is received and approved, refunds are processed within 1–5 business days. Depending on your bank or card issuer, funds may take 3–5 additional days to appear on your statement.

If your return is rejected during inspection, you’ll receive photos and a written explanation.

You can then:

  1. Pay for return shipping to have the item sent back to you, or

  2. Authorize us to donate it on your behalf.

If no response is received within 7 calendar days, the item will be automatically donated.

4. Exchanges

We do not offer exchanges. Each exchange requires two shipments (one back to us and one out again) which isn’t financially sustainable for a small business.

If you’d like a different size or product, please submit a return for a refund through our Returns Portal and place a new order.

If you used a discount code on your original order and wish to apply it to your replacement purchase, contact support@octopiedmind.com to receive a new code.

5. Faulty, Incorrect, or Damaged Items

If you receive a defective, incorrect, or damaged item, contact support@octopiedmind.com within 7 days of delivery. Include clear photos, a brief description of the issue, and when you discovered it.

If your claim is approved, we’ll send a replacement or issue a refund — no return required.

6. Final Sale, Promotional, and Discounted Items

  • Final Sale & Defected: Items marked as final sale or Defected on the product page are non-returnable and non-refundable.

  • Promotional Items: Items purchased at a temporary discount (e.g., holiday or flash sales) are eligible for return under this policy, with refunds based on the amount paid (not original price).

7. Order Cancellations & Modifications

Due to rapid fulfillment, order cancellations are not guaranteed.
If you need to change your shipping address or cancel an order, contact support@octopiedmind.com immediately.

We will make reasonable efforts to intercept the order if it hasn’t entered processing. Once shipped, you must follow the return process above.

8. Lost or Stolen Packages

Step 1: Check your address
If the shipping address on your order confirmation is incorrect or incomplete, we are not responsible. You are responsible for providing accurate information at checkout. If the provided address is correct, proceed to step 2.

Step 2: Wait 24 hours
If your order is marked “delivered” but you haven't received it, wait 24 hours. Carriers may mark packages early. If it still hasn’t arrived by the end of the next day, contact support@octopiedmind.com to open a claim.

Note:
If the package was delivered to the correct address and then stolen, no replacement will be issued.
If the carrier confirms that it was lost in transit or delivered to the wrong address, we will issue a replacement.


9. General Provisions

  • All purchases made through Octopied Mind’s website, social media platforms, or authorized channels are subject to our Terms & Conditions.

  • Refunds or credits will not exceed the amount actually paid for the item.

  • This policy complies with Canadian, U.S., and U.K. consumer protection standards regarding distance selling and online purchases.

For questions or exceptions, email support@octopiedmind.com before initiating a return.