Please read before initiating a return
We want to make your experience with Octopied Mind unforgettable. For this reason, our Returns Policy is super simple.
You have 30 days from the day you receive your order to decide if it's not quite right. Everything you buy on our site is eligible for return except sale items, small accessories, graveyard (defect) items and intimates (including swimwear).
Returns will only be accepted if the item is in its original condition - this means unworn and unwashed with tags and barcode/SKU information in tact. If you have misplaced these product identifiers, please contact us so we can provide you with the information to include inside of your return package.
There are very rare instances where you may have received a faulty or incorrect product. Contact us directly so we can organize a pre-paid label and replacement item.
We reserve the right to adjust your return method if your return arrives in an a condition which does not meet our returns policy.
Items will be rejected for return due to, but not limited to, the following reasons:
- Missing Hang Tag
- Pet / Human hair
- Stains and residue from deodorant or other hygienic products / make-up
- Smell (smoke, body odour, etc.)
- General damages
- Sign of wash or wear
If you know you’ll buy something in the near future, but aren’t quite sure what you want right now when you choose in-store credit, the cost to return your items is on us!
All in store credits are issued in Canadian currency.
When you choose to receive your refund on your original payment method, the cost of returning your items is removed from your total eligible refund amount. For a free refund, choose store credit instead.
We will issue your refund or gift card once we approve your return. All items are to be inspected once they are returned to our warehouse. We reserve the right to adjust your return method if your return arrives in an a condition which does not meet our returns policy.