Canada & U.S. customers: Use our Returns Portal to purchase a return shipping label and track your package.

International customers: Mail your return to:

Octopied Mind
9195A Torbram Rd, Brampton, ON L6S6H2

Please mark your parcel “Returned Goods – No Commercial Value.” You’ll be responsible for return shipping, duties, and brokerage fees.

You have 45 days from the delivery date to start a return. For full eligibility details, visit our Refund Policy.

At this time, we’re not able to offer exchanges. We recommend submitting a return through the Octopied Mind Returns Portal for the item you’d like to send back and placing a new order for the one you want instead. Once your return is received and processed at our warehouse, your refund will be issued to your original form of payment.

We’re sorry your order didn’t arrive as expected. Please email support@octopiedmind.com within 7 days of delivery with photos of the damaged or incorrect item and your order details. We’ll review your claim and make it right with a refund or replacement.

Make sure you’ve already started your return through the Octopied Mind Returns Portal. To reprint your label, visit the same portal, enter your order number and postal / zip code, and follow the prompts. You can also track your return or cancel your request there. If you still can’t print or download your label, email support@octopiedmind.com and we’ll help you out.

Once your return is on the way to our warehouse, the process has started. When it’s received and inspected, we’ll email you to confirm if it’s accepted or declined. This can take up to 5 business days from the date your tracking shows Delivered. Please allow up to 7 business days for the refund to appear on your original form of payment.

Octopied Mind products are available exclusively at octopiedmind.com.

Orders typically take 1–3 business days to process before shipping. During product launches, holidays, or restocks, processing times may be slightly longer. You’ll receive a shipping confirmation email with tracking once your order is on the way.

Yes. You’ll receive an email with your tracking number once your order has shipped. We currently do not split shipments, so all items in your order will arrive together.

Due to rapid fulfillment, changes and cancellations aren’t guaranteed once an order has been placed. Please review our Refund Policy for full details.

Octopied Mind fulfills orders from both our Canadian and U.S. warehouses.

Products with two flags (🇨🇦 🇺🇸):
Canadian orders ship from our Canada warehouse + U.S. orders ship from our U.S. warehouse

Products with one flag (🇨🇦): All orders ship from our Canada warehouse

This makes it easy to see where your order will ship from before checking out.

Octopied Mind is a Canadian business. Customers are responsible for any import duties, tariffs, or customs fees on international orders.

We’re opening a U.S. warehouse in November 2025 to make shipping and returns faster and more affordable for American customers. Products that ship from the U.S. warehouse won’t incur duties or tariffs, while items that ship from the Canadian warehouse may still be subject to import fees.

To see where a product ships from, check the flag icons on the product page — details are explained in the “Where Do Orders Ship From?” question above.

If you need to update your shipping address, please contact support@octopiedmind.com as soon as possible. While we’ll make every effort to assist, address changes cannot be guaranteed once an order has been submitted.

Yes. We ship internationally from Canada. Delivery times and duties vary by location and local customs processing. All prices are shown in your local currency, and taxes are calculated at checkout based on your delivery address.

If you believe your package is lost, contact support@octopiedmind.com and we’ll help investigate with the carrier.

If your package was stolen after delivery, Octopied Mind is not responsible for replacement or reimbursement.

Each product has its own size chart and fit details. For the most accurate information, open the Size Guide along with the Fit + Fabric tab on the specific product page you’re viewing.

Octopied Mind offers an inclusive size range from XXS to 6X, and many products (though not all) come in both Short Fit (above the hips) and Long Fit (below the hips).

No. Our size charts use flat garment measurements, not body circumference. We recommend comparing the measurements to a similar item you already own to find your best fit.

We regularly refine our fits based on customer feedback, so small updates may be made to improve comfort, shape, or overall fit. This means two products in the same style can fit slightly differently depending on when they were produced.

Each product’s Size Guide reflects the most current measurements, so always check the guide on the specific product page for the most accurate fit information.

Octopied Mind operates from two fulfillment centers — one in Brampton, Canada and one in California, USA.

Our founders, Jill and Sarah, work remotely alongside our growing team.

We partner with trusted manufacturers in Canada and China who share our values and commitment to quality, inclusivity, and ethical production.

While we love collaborating with Canadian partners, the country’s manufacturing landscape is limited — many facilities lack the advanced technology and scale needed for our product range, and production costs are significantly higher. Working with our international partners allows us to maintain our high standards while keeping our products affordable for you.

Every factory we work with upholds strict labor and safety standards, ensuring fair and responsible production.

We’re focused on creating products that last and minimizing waste throughout our operations. Visit our transparent operations page to learn more about how we reduce landfill contributions, ship carbon-neutral, and make conscious packaging choices.

Our pricing reflects the true cost of creating ethical, high-quality clothing — not inflated markups.

Each Octopied Mind piece is priced to cover fair wages, ethical manufacturing, and the small-batch nature of our production. We also invest heavily in original artwork, inclusive sizing, premium materials, and responsible operations that align with our values.

Unlike large retailers that mass-produce and mark up several times over, we operate on modest margins so we can keep our products accessible while paying our people and partners fairly.

We restock popular styles every 1–3 months. To get notified when your size is back, visit the product page, select your size and style, and sign up with your email.

We don’t accept custom orders or design requests.

We offer wholesale to a small number of select shops. Approved partners may sell Octopied Mind products in their brick-and-mortar locations only — online sales are not permitted.

If you’re interested in carrying Octopied Mind in your store, please email admin@octopiedmind.com for consideration.