Covid-19 at OM FAQs
Hello cult members,
As we continue to navigate the impact of the coronavirus (COVID-19), we wanted to reassure you that the health and wellness of our community, customers, team members, and suppliers is our top priority. The situation is changing rapidly, and we're doing our best to keep you informed while maintaining the safety and health of all involved. Check back here for updates!
Stay woke, stay safe and stay away from each other <3
Jill Davis & Sarah Vezina | Octopied Mind
COVID 19 FAQS
Is Octopied Mind open for business?
Yes! We’re able to ship our existing product from our respective houses as all mail systems are operational in most countries. Delays may occur in international shipments as mail streams are feeling the impact of COVID-19.
How many days a week are you shipping?
We’re shipping once a week to reduce the amount of times we have to go into public settings. Our goal is to keep our team safe, and be able to help you get your ultra soft clothing to your door as safely as possible.
I haven't received my package yet & it's been over 30 days, where is it?
There are a handful of packages that are currently stuck at the Chit Chats drop off location here in Ottawa. Chit Chats is the small business carrier service we use to provide you with tracked & cheaper shipping - However, they have been significantly impacted by Covid-19 and had to shut down many of their smaller drop off locations including the one here in Ottawa.
We are in touch with both Maker Space North (Where the Chit Chats location is here in Ottawa) as well as Chit Chats directly to find out an alternative plan of action. The last update we received was that someone was heading to the drop off location to move all stuck packages - However, on April 15th 2020 I received several notifications that these packages are now marked as unfulfilled (when initially they were fulfilled and on route to you). While we haven't heard back from anyone just yet as to why this is, we are hoping that the next step will involve Sarah heading to the Chit Chats drop off location to pick up all stuck packages (if they are in fact still there) and ship them via Canada Post directly.
Due to the complexity of this nature, we will be removing Chit Chats as a shipping option until Covid-19 is over, or other solutions have been put into place.
We deeply value your patience and support in this time while we figure out how to jump over these large hurdles as a small business.
We will update all of you every step of the way - Please reach out to us directly at firstname.lastname@example.org if you have any questions or concerns.
How are you ensuring team member safety?
We each work from our own homes.
Can I come pick-up my order?
Pick-up orders are still open for Ottawa residents only. Pick-up orders are put outside of Sarah's door within 2 hours of your pick-up notice (agreed to via text). We ask that you discard the packaging ASAP. Wash your hands & wash the shirt before wearing.
Will you be popping up shop soon?
Unfortunately, all of the markets we have been registered for this year have been cancelled until further notice. Keep an eye on our social media pages and find-us page for updates!
How can I contact someone at Octopied Mind?
The best way is by email at email@example.com
Are you launching new designs?
Currently, we are taking things day by day. We have some new designs in process for as long as our wholesalers will ship new supplies to us and for as long as we have thrifted items still available.
COVID-19 is ever evolving. Our ability to stay open and ship may change within 48 hours notice.