Get in touch

Hey friend! As a small team, we kindly ask that you review our FAQ Page before sending us an email.

Emails are responded to within 1-3 business days.

FAQ Page

Orders are processed same day and shipped within 1-2 business days. You will receive confirmation once your order has shipped with tracking information and other order details.

Processing and shipping times may be delayed due to holiday influx, Covid-19 outbreaks and natural disasters.

If your order has not yet shipped, we may be able to make the following changes:

* Change of address

We do not accept order cancellations or modifications. Please visit the bottom of our return policy to learn why.

Please use our RETURN PORTAL here to start a return.

We do not offer exchanges however by choosing in-store credit, the cost of shipping your item back to Octopied Mind will be free of charge.

If you received damaged or incorrect items, please contact us directly by filling out the form below.

Contact us

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Authenticity & Origin

While we don't operate any retail storefronts, we're proud to share that Octopied Mind's central warehouse is nestled in the heart of Montreal, Quebec, Canada.

Our co-founders, Jill & Sarah, hail from the scenic East Coast of Canada, and they've planted their roots in both Nova Scotia and Quebec. We deeply value the trust you place in us and strive for transparency in our operations.

For the security and efficiency of our warehouse team, we do not offer local pick-up.